What Simple MFA costs

A credentialed customer is any BigCommerce customer who has set a password through Simple MFA, either by claiming their account via the magic link on first login or by being enrolled directly in the admin panel.

We count customers who were active (had a valid credential) in the previous calendar month. Customers who have never signed in through Simple MFA are not counted, regardless of how many are in your BigCommerce account.

The first 200 credentialed customers are always free. Above that, you're billed $12 per 100 customers per month (or part thereof).

For example: 350 customers = $12/month. 500 customers = $24/month. 950 customers = $84/month.

Volume discounts are agreed as part of an Enterprise plan, for stores above 10,000 credentialed customers. On the Standard plan the rate is a flat $12 per 100 customers per month, with no tiers to work out and no minimum commitment.

There are no annual contracts and no long-term commitments on any plan. Everything is billed monthly and you can cancel at any time.

Everyone who already has an account keeps signing in exactly as before. Reaching the limit never blocks an existing customer, and MFA is never bypassed.

What pauses is new account setup. A customer signing in for the first time, or creating an account on your registration page, is asked to contact the store instead. The Simple MFA admin panel warns you as you approach the limit, so this should not arrive as a surprise.

Upgrading to Standard lifts the limit immediately. There is no waiting period and nothing to re-enable.

Billing is handled via Stripe. All major credit and debit cards are accepted. Invoice billing is available on Enterprise plans.

Yes. You can upgrade, downgrade, or cancel from the Simple MFA admin panel at any time. If you downgrade to Free and have more than 200 credentialed customers, existing customers continue to be able to log in, but new account claims will be paused until you're back within the free tier.

All Simple MFA credential data is deleted within 30 days of uninstalling the app. Your BigCommerce customer accounts are not affected; only the Simple MFA data is removed. Customers return to BigCommerce's native login after uninstall.